How long will it take me to receive the refund for my return or cancel?
We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can be made in the form of Store credit that can be used for your future purchase on dukeindia.com.
What should I do if I find my package opened or tampered with upon delivery?
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by droping a mail on email@example.com.
If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:
On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
If you are concerned, don't open the product yourself. Drop a mail firstname.lastname@example.org for further assistance.
I have placed my order. What next?
Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. Click on TRACK ORDER to get real time status of your order.
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request on email@example.com.
Do I have to pay any shipping and delivery charges?
Currently we are offering Free shipping on all orders greater than equal to INR 799. For order value to be less then 799 we charge INR 59.